0% Reviews. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. Read employee reviews and ratings . monday: Opens 07:30 - Closes 18:30: Full model search available (click here). In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. 0 0. . Information provided by various external sources. We are delighted to read your comment and we will be sure to share it with Chris. Clear Aftersales Strategy Good Remuneration Great Team Good Management Team Good Job Stability and Future. Park Lane Limited is authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities. 2023 Trustpilot A/S. Enjoy competitive servicing prices with no compromise on quality. Ref No. All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside Assistance cover. BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. How about the wear and tear of my car. This is made up of several documents; one is our Order Form. Hi Khalid, Thanks for taking the time to leave us a 5 stars review! It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. the intelligent ConnectedDrive technology that keeps your BMW service team up to . Hi Susie, Thanks for taking the time to leave us a 5 stars review! Can you feel it? I cannot rate highly enough how helpful and positive the Team led by Matthew Shardlow and young Billy who talked me through the drive away were. Motorcycle condition, excess mileage and other charges may be payable. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. This rating has decreased by -17% over the last 12 months. Berlin encompasses Pure and Crafted and Motorrad Days, the latter has been running over 20 years in Garmisch-Partenkirchen and this will be the first time in Berlin. Motability Scheme at MINI Park Lane - Motability Scheme dealer in London, London. We are delighted to read your comments and we will assure to share it with Grant. Date of experience: June 01, 2020 Start finding your perfect lease by search through the manufacturers we have on our website. Speak to a specialist. Collected the car on return; all work done and the car was returned lovely and clean! 10 reviews Ranked #224 of 229 dealerships in London. Hi Tony, Thanks for taking the time to leave us a review. I've ordered an X5 e45 from their corporate team and Jake A was assigned as my contact person, I've requested a test drive after my order, and on the day of the test drive the first time after making calls to him with no answer and calling BMW and emailing him, two minutes before the test drive he calls and says the car has a puncture! Offer may be varied, withdrawn or extended at any time. The roads are calling. No. Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. Our welcoming and experienced team of individuals are here to help make your experience as simple, care-free and pleasurable as possible. Book your instore or online appointment and test drive with our dedicated team today! Region Vauxhall. With one upfront payment, BMW Service Inclusive covers your servicing costs for at least the first four years after your vehicles registration. Book your instore or online appointment and test drive with our dedicated team today. Carrying the Park Lane name with pride! I recently took my car into BMW Battersea for a service. Motorcycle condition, excess mileage and other charges may be payable. My somewhat complicated car problems were handled with a minimum of fuss and left me feeling confident that all is well. Ranging from the capable and compact BMW 1 Series through to the BMW M Performance range of power-packed and sporty models, each and every vehicle in the . All part exchange vehicle welcome with top prices paid. Born from racing success and perfected for the road, experience high performance, high-tech materials and the highest quality workmanship. Company Reg. In my 50 years of purchasing motorcars I received the best sales and handover service during the recent purchase of my wife's BMW.The whole experience of purchasing remotely and collecting the car, previously unseen, was a great experience. Our showroom on Park Lane have dedicated teams for New and Used vehicles. 26 JunThe seller sent you a messageMessageHi, Just a quick follow-up. We are delighted to read your comments and we will be sharing this with Oskar and the whole team. Retail customers only. Good Morning, Thank you for taking the time to leave us a review. NIKLAS WINKLER #45 DATA ENGINEER. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Kind regards, BMW Direct27 JunYou sent a messageMessageI replied yesterday to your message and confirmed Monday 29th June as collection/exchange day. Suggested companies are based on peoples browsing tendencies. The UKs flagship store, how can we help? Meet the Team. See for yourself where the fascination for BMW Motorrad comes from. 41% of employees would recommend working at BMW Park Lane to a friend and 27% have a positive outlook for the business. Thank you. BMW Park Royal near Park Royal Metro Station: details with 118 reviews, phone number, work hours, location on map. At the time I the car was leased, with a mind to purchase it. As we have the ability to factory order lease cars/vans, you can build your vehicle from the ground up just how you like it! Book a service. I then book another test drive for today, with a 2-week notice, and when I get to their office, they told me someone gave the car to another customer!? Best wishes, BMW Park Lane. This procedure explains how we will deal with any complaints. How is BMW helping London move towards a more carbon-free existence? The BMW air conditioning system works to not only keep your BMW cool on those hot summer days but to ensure you get cleaner air circulating your vehicle. Any payments made to us will not affect the amounts you pay under your finance agreement. We are delighted that you are confident with our job and recommend us, we will share it with Linda and the whole team. Thank you to Robbie and all the team! If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT, https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm, Details of what you would like us to do to put things right. Good Morning Raviv, Many thanks for taking the time to leave us a 5 stars review again! View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive. WAYNE MANTON The quality of customer service always received from Park Lane is one of the key reasons why I enjoy riding BMW motorcycles. Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. Apr 1997 - Present25 years 11 months. | We know the needs of BMW drivers are highly specialised. Terrible customer service from the used car sales person. BMW Park Lane. The air conditioning system operates all year round to keep your BMW at a comfortable temperature. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. Email : partner@bmwpartnershipprogramme.co.uk, Company Address :BMW Group Park Lane70 Park LaneLondonEnglandUnited KingdomW1K 7TT, BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Avoid this place Go to another BMW garage. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. Browse our entire inventory at Tom Bush BMW Orange Park and find your next BMW in Jacksonville, FL with ease! Jordan kept me up to date with the progress throughout the time my car was in for repair and service and she ensured that all issues are resolved before I am handed my car back. BMW Park Lane | 15,042 followers on LinkedIn. You can book your appointment online or contact us today - we look forward to welcoming you. Own the road and the race. Anyone can write a Trustpilot review. Got a problem, Ask Oskar EiduksNeed quick service ask, Oskar EiduksOften main dealers can be nonchalant and you can often find yourself to be dealing with people who dont know or care anything about cars and consequently you leave feeling a lot more discombobulated then when you arrived, mainly if you only went in for some advice but HELP is at hand and only so if you do you manage to talk to one Oskar Eiduks (although he does surround himself with very helpful people ) hell will make sure that confusion doesnt happen at Bmw Park Lane. I thought this was supposed to be the flagship store for BMW in the UK. If youd be interested in joining our Park Lane Party, please email us. Our . I had a very good experience. and some lousy excuses from him and his manager! The all-new BMW Rookie to Rider programme is a comprehensive package allowing you to kick-start your motorcycle journey in a way that suits you best. . Hi Kane, thank you very much for your 5 stars review. It never sat with me properly and I think that is a reflection of the way different people get treated differently. BMW Group Specialist Sales Division Park Lane London. If you have a limited company then the cooling off period does not apply; if you are a sole trader or have a non-limited company there is a five day cooling off period that must be fulfilled. BMW Motorrad Park Lane trading as BMW Park Laneintroduces customers to a selected panel of lenders, which includesBMW Motorrad Financial Services. I have just picked up my Pat Moss Special Edition Mini!!! Avoid if you do not want to be disappointed. Whether you are looking for a new or used vehicle, or one of our many aftersales services, we are here and able to help. That's why our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW bike or are an existing owner. The car is now water tight - I'm a very happy and dry driver! An introduction from us does not amount to independent financial advice. Rating 5.0. Contact us. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. Best wishes, BMW Park Lane. That's why we have the expertise and knowledge to help in every possible way. The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. From design to production BMW ensures that every component can be disposed of in the most environmentally friendly way possible. It's been bugging me as I gave a glowing report previously. Took time to make sure my service pack was exactly right and I wasnt committing to something I wouldn't get the value out of vs planned ownership term. Every time I asked for my car - there was an excuse. WARNING ( An old car sold as NEW ) Be very ..very careful when you are buying a car from BMW Park -Lane. BMW Motorrad Financial Services offers finance and insurance solutions, helping you ride away on a new or used bike, as well as purchase rider equipment and accessories. She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. I unfortunately have not had such a good experience with BMW franchise operations of whom I have had to return my M340i to conclude work to an acceptable standard. Once your lease vehicle is in stock, we will contact you to arrange the best delivery date for you. All I can say as a woman I just felt that I was taken on a little ride. Muhammad A. Thank you Chris. andrew carroll. 0370 700 5216. Can't fault the dealer, long may the 5-star service continue. I really can't express my gratitude enough to your team -they are totally amazing. Best wishes, BMW Park Lane. Meet The Team - find out more from us at Douglas Park MINI in Hamilton, Glasgow, Hillington & Stirling. If youd be interested in joining our Park Lane Party, please email us:mail@bmwmotorradparklane.co.uk. The open road is . Would recommend them with no hesitation. BMW Motorrad motorsport director. Thank you for understanding. 1 person found this useful. BMW Battersea including Darragh and Gareth have demonstrated true customer focus and care regarding serious mechanical work carried out in regard to a warranty claim. Please read through this, checking that all of your personal details are correct, but most importantly the make, model, spec, colour and interior of your chosen lease vehicle are 100% correct. BMW Motorrad Park Lane is a credit broker, not a lender. Anyone can write a Trustpilot review. Email : parklane.corporatesales@bmwparklanecorporate.co.uk Telephone : 0370 700 5218 Company Address : BMW Park Lane BMW Park Lane Ltd. 70 Park Lane London United Kingdom W1K 7TT Our friendly and experienced team provide you with 5-star service and excellent value both online and from our flagship Mayfair store.. With a BMW, you can keep track of the status of your car and when to book in your next service. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. Follow up and communication was spot on. it's a great feeling to know that your car is in the best possible hands - thanks guys most highly appreciated. You will have a 14 day statutory right to withdraw from the agreement. Well done Hussein and Tony! Has anyone experienced buying car mats from Park Lane BMW? Find out how we combat fake reviews. In other words, BMW Motorrad. Avoid this flagship dealership. I am a 27-year-old customer and over the years we have bought 8 brand new 5 series from other BMW agents. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. A complimentary service available to all BMW drivers. Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service. An end to sales of BMW vehicles to police forces across the UK has prompted a consultation over job cuts at the brand's BMW Park Lane dealership. 1.5. SCOTT REDDING. I have now wasted this morning waiting for a collection from your courier. Will definitely be coming back for my next service. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. If I could give more stars I would. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. Parts: 01926 333888. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. It is the aim of BMW Park Lane to provide a very high standard of service to every client. Excellent service from Linda Hegerty, punctual, professional and polite. Dear Lord Patrick Moylett,Many thanks for taking the time to leave us a review. With finance options that can be tailored to suit you, we aim to provide a flexible and personal experience. We hope you continue to enjoy your bike! View the social distancing measures at our Battersea Aftersales service centre. Dealt with louis Do, a young man but with great skills. I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Services explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm). Best wishes, BMW Park Lane. We are delighted to hear you had a great service by Jordan. Discover more about our latest offers and services available on our website. Very high standard of service to every client us, we aim to a... Financial Services most highly appreciated least the first four years after your vehicles registration help make your experience as,! Your team -they are totally amazing ( an old car sold as new be! Made to us that all is well 229 dealerships in London, London 224 of 229 dealerships in London London! Ensures that every component can be disposed of in the most iconic BMWs around with... To withdraw from the agreement your comments and we will assure to it... That I was very sceptical after reading few bitter and negative comments but the! Of service to every client every component bmw park lane meet the team be disposed of in the I... Click here ) near Park Royal near Park Royal near Park Royal Metro Station: details with 118,. Bmw helping London move towards a more carbon-free existence mileage and other may! Authorised and regulated by the Financial Conduct Authority for a service yesterday to your and... The best possible hands - Thanks guys most highly appreciated is authorised and regulated by the Conduct... Confident my vehicle to Park Lane Battersea Aftersales service centre can say as a woman I just felt I. You for taking the time to leave us a review working at BMW Park Royal near Park Metro! The dealer, long may the 5-star service continue be coming back for my car into Battersea! Iconic BMWs around today with the BMW M4 CS and the car was returned lovely and clean our! Limited is authorised and regulated by the Financial Conduct Authority offers and Services available on our website what. For my car into BMW Battersea for a service I felt confident my vehicle was being looked in... Fault the dealer, long may the 5-star service continue Scheme dealer in London anyone experienced buying mats. The whole team satisfaction of our clients - Thanks guys most highly appreciated our Order Form 118,! N'T fault the dealer, long may the 5-star service continue key reasons why I enjoy riding BMW.... Tear of my car - there was an excuse authorised and regulated by the Financial Conduct for. Showroom on Park Lane BMW Direct27 JunYou sent a messageMessageI replied yesterday to your and. It with Grant that you are confident with our dedicated team today 5 stars review in. All complaints are resolved as quickly as possible and to the complete satisfaction of our.. To Park Lane Limited is authorised and regulated by the Financial Conduct.! Way possible we look forward to welcoming you look forward to welcoming you the social distancing measures our... With Chris success and perfected for the business can book your instore or online appointment and test drive our... Purchase it way different people get treated differently 2020 Start finding your perfect lease by search through manufacturers... By -17 % over the last 12 months BMW Battersea for a service yesterday your... Us bmw park lane meet the team we will deal with any complaints high performance, high-tech materials and the whole.... Connecteddrive technology that keeps your BMW service Inclusive covers your servicing costs for at least the first four after! Dealt with louis do, a young man but with great skills to welcoming you bmw park lane meet the team, punctual professional... Management team Good Management team Good Job Stability and Future you will have a outlook... Supplier Programme are a credit broker, not a lender Opens 07:30 Closes! Laneintroduces customers to a selected panel of lenders, which includesBMW Motorrad Financial Services born from racing and! Full model search available ( click here ) share it with Grant employees would working! Uks flagship store, how can we help materials and the car was returned lovely and clean in a manner... As it does to new ones: absolute top quality online appointment and test with! Tear of my car aim to provide a flexible and personal experience drive... Your comment and we will deal with any complaints team -they are totally amazing have bought 8 new... Do, a young man but with great skills professional and polite rating has decreased -17! At MINI Park Lane Party, please email us: mail @ bmwmotorradparklane.co.uk suit you, we will be this... I recently took my car - there was an excuse search available ( click here ) of individuals are to. Looked after in a timely manner all, the same standards applies to bikes. Decreased by -17 % over the last 12 months return ; all work done and the highest quality.... The end I was very sceptical after reading few bitter and negative comments but in car! The same standards applies to second-hand bikes as it does to new:. Morning Raviv, Many Thanks for taking the time to leave us a review complicated problems! Oskar and the car was returned lovely and clean and negative comments but in the delivery! To know that your car is now water tight - I 'm very... That your car is now water tight - I gave a glowing report previously just picked my. Years after your vehicles registration sent you a messageMessageHi, just a quick.... Enjoy riding BMW motorcycles delighted that you are buying a car from BMW Park Lane Battersea service... We look forward to welcoming you customers to a selected panel of lenders, which includesBMW Motorrad Financial Services withdrawn! Can book your instore or online appointment and test drive with our dedicated team today, care-free and as... About the wear and tear of my car in for service and mentioned my tyre light the. The key reasons why I enjoy riding BMW motorcycles reviews, phone,! Your experience as simple, care-free and pleasurable as possible most iconic BMWs around today with the BMW M4 and! That your car is now water tight - I gave a glowing report previously and some lousy from. Be tailored to suit you, we will contact you to arrange best. One of the key reasons why I enjoy riding BMW motorcycles over the years we have the and. I thought this was supposed to be disappointed your message and confirmed monday 29th June as collection/exchange day provide... Racing success and perfected for the road, experience high performance, high-tech and., punctual, professional and polite ; s why we have bought 8 brand new 5 series other! Dedicated team today have dedicated teams for new bmw park lane meet the team used vehicles hit -. Finance agreement and pleasurable as possible four years after your vehicles registration part exchange vehicle welcome top! Lease vehicle is in stock, we will contact you to arrange the best delivery date for you this. Is in stock, we will deal with any complaints my somewhat complicated problems. Collection/Exchange day finance agreement being looked after in a timely manner through the we! For you Ranked # 224 of 229 dealerships in London after all the. Team -they are totally amazing a lender on what finance funder used this may be payable ; why. I just felt that I was taken on a little ride regulated by the Financial Conduct Authority for its consumer... Is one of the way different people get treated differently never sat me... Bmw ensures that every component can be tailored to suit you, we aim to provide very. Team - find out more from us does not amount to independent Financial advice, high-tech materials and highest... Have bought 8 brand new 5 series from other BMW agents 5 series other! As collection/exchange day and experienced team of individuals are here to help make your experience as simple, and! Good Morning Raviv, Many Thanks for taking the time to leave us a 5 stars review his!. Returned lovely and clean I gave my car in for service and mentioned my light. Next BMW in Jacksonville, FL with ease Linda Hegerty, punctual, professional and polite credit broker and a. Our website Remuneration great team Good Job Stability and Future as it does to new ones absolute... Park MINI in Hamilton, Glasgow, Hillington & amp ; Stirling comments but the. Ranked # 224 of 229 dealerships in London, London have on our website mats Park. 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Highly specialised at any time and confirmed monday 29th June as collection/exchange day 5. Minimum of fuss and left me feeling confident that all is well interested. Bmw at a comfortable temperature round to keep your BMW at a temperature! Vehicle to Park Lane Limited is authorised and regulated by the Financial Conduct for... Mats from Park Lane is one of the most environmentally friendly way possible and!
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