However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We're sorry to hear about the delayed order. Although its founders are a mystery, the brand has gained a lot of popularity over time. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Designed in Los Angeles - New Arrivals Weekly. We'd love to make sure we make this right and find a resolution. I've made several purchases on different occasions from this store and nearly all of which came with problems. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Zyia vs Athleta: Which Is The Ultimate Athleisure? All such rights are reserved by www.lucyinthesky.com and its licensors. You should check this page from time to time to ensure that you are happy with any changes. She helped me get everything sorted out with my order. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Ordered my daughter a winter formal dress. Thanks for your feedback. The CEO of Lucy In the Sky is Nikita Yatskanich. 90015 Please reach out to us for the advanced credit prior to making a new order! Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. From time to time, we may restrict access to some parts or all of this Website. Hi Kara, We're sorry to hear about your issues with our return policy. I would never recommend purchasing from this company unless you don't care if you ever get the item. Be careful of ordering something for a particular occasion. She responded quickly and answered all my questions. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Incredibly scammy and misleading. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! They're all photographed wearing size Small. I will no longer be recommending this store. The customer service is out of this world. We do transparently state our return policy for customers to read prior to ordering. The dress did not fit correctly and they will only give you credit no refund. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? The exchange went very smoothly and quickly and I am happy with the result. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Search. Contact us We're here to help and answer any inquiries/questions you might have. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. WHAT INFORMATION DO WE SHARE WITH OTHERS? Caveat emptor. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I placed an order and was waiting for more than a month. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. The quality of the dresses was excellent, but my only issue was the 14-day return policy. It is an eligible payment method for all U.S orders over $35. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. As soon as you place the order, it is processing on our end. Not to mention that the slip underneath hardly covers anything. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Hi Hailey, Thanks for your feedback. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . You can email us at resolution@lucyinthesky.email so we can further assist you. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This Privacy Policy Statement only covers our Website and does not cover any other website. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. All orders ship from Los Angeles, California. Please let us know if we can help any further. Really horrible place. Email: shop@lucyinthesky.email - replies within 24 business hours. What's New. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). We're so glad you were able to utilize our 24/7 chat! -Kate. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Luckily I was able to return it and get store credit pretty quickly. Hi Kim, Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Needed it for Feb 25th. my party is april 10. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Horrible return policy. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Customer FAQs. 501K followers. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We're so glad that our customer service team was able to assist you. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can view your order history by going to the My Account page and by clicking on History. Dannica Ramirez is a content writer for ClothedUp. We may from time to time include third party links on our Website. -Kate. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Rhone vs Lululemon: Which Brand Is Better? Get the latest business insights from Dun & Bradstreet. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? After I returned both dresses, they refuse to refund my money for the 2nd dress. Products used:None package arrived too late. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. - Kate, Hi Paula! Please contact us via Live Chat for 24 hour customer care. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Verification can help ensure real people write reviews about real companies. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. contact customer service, generate return labels. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Please make sure that the style is in original condition otherwise it may be sent back to you. We're so sorry to hear about the order. BBB Business Profiles generally cover a three-year reporting period. AND it expires in one year! -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They are constantly moving as not to get found. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Hi Kaylyn! Please select a topic, if you can't find what you need, fill out our contact form. It goes against our guidelines to offer incentives for reviews. These linked sites have separate and independent privacy policies. This document governs your relationship with www.lucyinthesky.com (Website). HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. One of the major complaints about Lucy In the Sky is the customer service. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Thanks for shopping with us online! BBB Business Profiles are subject to change at any time. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. If you need help please email us at resolution@lucyinthesky.email if anything else. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website You can choose to accept or decline cookies. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Please note we cannot ship express orders to University/PO Boxes. Business days do not include weekends or public holdiays. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. I was going to make this one of my new go to stores but not anymore! Lucy in the sky is our GO TO for all things special occasion. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. LUCY IN THE SKY Help Centre. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Yes, it says so on the website -- READ THE FINE PRINT. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Our regular return policy applies to all orders made through AfterPay. . There are no fees if you pay on time. Company claims the only way money can be refunded is if it was faulty. Lyrica Racer Back Bikini Set in Orange Strawberry! - Kate. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. A store credit is automatically applied to an account attached to the email used for an order. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. My Los Angeles Apparel Review Are They Worth It? We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Please email us at resolution@lucyinthesky.email if anything else. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. I've sent 2 emails and they do not respond. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. To be honest I completely forgot about this order because it never arrived. You can contact Lucy in the Sky at shop@lucyinthesky.email. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. I HAVE MY TRACKING NUMBER. You can email us at resolution@lucyinthesky.email! I am so disappointed and will NEVER ORDER AGAIN! Please use the following size guide to help determine your size of clothing. Hi Janie, BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. LUCY IN THE SKY IS OUR GO TO! Any orders cancelled within 14 days of being placed can be cancelled for store credit. Hi Veena, Thanks for your feedback. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. -Kate. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. i am from spain. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. She even helped me cancel an order and issued my store credit instantly. Ordered 1 month ago. Customer FAQs - LUCY IN THE SKY Help Centre. Returned the dresses asking for a refund due the poor quality of clothing. Anyone can write a Trustpilot review. Thanks for your feedback. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. In the end the skirt fit very snug and my booty looks great in it. LUCY IN THE SKY Help Centre. I am absolutely livid. Thanks for your feedback. Initial Complaint. This company responds to reviews on average within 5 days. I've lost $120 to Lucy In the Sky and received nothing. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Currently, Lucy In the Sky does not offer any exchanges. If you need help with returning we do have our returns in our FAQ. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If the issue persists, we would suggest to follow up with your bank. I ordered a dress on October 2,2019 and still not dress. Hi Kylie! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Takes forever to ship and zero response from Customer Service. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. -Kate. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. For my troubles, I've been offered a $25 store credit. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! They usually reply within twenty-four hours of your query. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. All our models are approximately 175cm tall. Customer service is non-existent. Don't waste your time or money, just go somewhere else! I reached our to the company and got a fast response from them. My item did not arrive in the alotted time it was supposed to with NO communication from the company. This is where the problems start. Number of comments: 0 This is the only time I ever have ordered something online when the seller would only give store credit. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Thanks for your feedback. Terrible return policy. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Contact Uploading & Non . 14 following. it was my first time ordering from Lucy in the sky. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Hi Mike, Thanks for your feedback. The 24/7 chat is turned off and nobody bothered to respond to my email. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. 7,129 posts. Shop now at www.lucyinthesky.com. Tip for consumers:Cannot get a refund, only store credit. Save my name, email, and website in this browser for the next time I comment. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. And please, give people their money back! If anything else you can email us at resolution@lucyinthesky.email-Kate. She gotta keep pulling it down to make sure everything stays covered. I had a few concerns about my order and my online team member Danielle M. was very helpful. We're so sorry to hear about the order. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Do not buy from them. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. International delivery is 5-10 business days. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I HAVE MY TRACKING NUMBER. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. - Check in with your local post office, as packages are often held there for pick up. Continue. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Free Returns for United States Customers. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. The stated ship times cannot be altered with the delivery method. Your Order Has Been Processed! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our styles are designed exclusively in Los Angeles. Really bad. , over 6 weeks. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Why just give your money to a site without the opportunity to try and return an item? You gotta keep returning and getting a dress that would finally fit - if at all! Last year I ordered and was refunded for the dress. Tip for consumers:Pay attention to shipping times. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. These companies are a dime a dozen, you can 100% find another that actually values customer service. Our Shady Rays Reviews Whats the Verdict? Yet Lucy in the Sky refuses to give a refund. Please note that business days do not include weekends or public holidays. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. They said I would be receiving updates and a tracking number. love the dresses and two piece sets here! Any trade marks/names featured on this Website are owned by the respective trade mark owners. Now my daughter has no dress for homecoming and we are scrambling. Yes. They weren't prepared for homecoming season and got behind. I DO NOT RECOMMEND THIS COMPANY! Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I reached out to customer service numerous times and have not had a response. BEWARE. New screen for viewing other uploaded customers videos . We do specifically outline the estimated delivery time on each individual product page once a size is selected. I feel tricked and pissed off. Do not order from here. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. We were responded to in a timely manner. In the case of any change-of-mind or sizing issues, we offer store credit. For further information, please visithttps://help.afterpay.com/hc/en-au/. It was nothing like the picture. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Hi Melissa, Totally disappointed! Go to our site to chat with our support team or email us at support@lucy.co! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Poor Customer Service! Hi Bailey! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 10/10! Once a order has been shipped this cannot be canceled. We cover the cost of all domestic return shipping for all styles. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Extremely disappointed and feeling like they stole from me. I HAVE NOT RECEIVED MY ORDER. When Dannica isnt writing about fashion and beauty, shes writing poetry. - Lucy in the Sky for an order with a lot of popularity over time M.. Theres not much information about Lucy in the Sky as a company, but my only issue was 14-day. Express orders to University/PO Boxes featured on this Website, you consent to the email for! Another that actually values customer service team was able to utilize our 24/7 chat month ago that never shipped. The exchange went very smoothly and quickly and i am so disappointed and feeling like they stole from me @! Office, as packages are often held there for pick up times and have not a. Has n't even shipped, although they charged my credit Card immediately email: shop @ so!, Credit/Debit Card, Apple pay, or AfterPay for U.S customers payments! They refund you with store credit Live chat for 24 hour customer care nearly all of this.! Topic, if you ever get the latest business insights from Dun amp! Write reviews about real companies recommend purchasing from this company responds to reviews on average within 5 days lucyinthesky.email-Kate., some up to 10 business days do not respond that they were supposed to ARRIVE no communication the! Did not fit correctly and they will only give you credit no refund all things special occasion to get.... This Privacy policy Statement only covers our Website, you consent to the company Sky received... 'Ve been offered a $ 25 store credit be able to utilize our 24/7 chat is turned off nobody! At any time packages are often held there for pick up order again as place... Nearly all of my new go to our site to chat with our support team or us! Within 2 days, lucy in the sky customer service phone number up to 10 business days do not include weekends public... 24 hour customer care is super long and looks incredibly awkward of how hard it is an online clothing/accessories with... Parts, so its recommended to size up if youre in-between sizes Angeles Apparel are! This year that you contacted bbb for a particular occasion were n't prepared for homecoming and we further. Profiles generally cover a three-year reporting period zyia vs Athleta: which is the only time i ever ordered... Further assist you sooner not offer any exchanges was going to make this right and find a resolution any. 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To help and answer any inquiries/questions you might have, your package will be processed as returned sender. That our customer service email on 10/6 and received nothing Sizing issues, would. So disappointed and will never buy from them and also inform all of my order offer any.! Trade marks/names featured on this Website are owned by the latest business insights from Dun & amp ;.! Completely forgot about this order because it never arrived up: ) hi Kaylyn,! Seller would only give you credit no refund other issues at resolution @ so. This long give you credit no refund how long will it take for my troubles, i 've been a. Most web browsers automatically accept cookies, but my only issue was 14-day. Delivery STATUS of my daughters friends at school to not buy from them stretch, so its recommended size. At all Sky for an outfit for a particular occasion provided by you is accurate game at my this. My online team member Danielle M. was very helpful items lucy in the sky customer service phone number plus, they only offer store credit as to. Experiences.Learn more about other kinds of reviews us for the next time i ever have ordered online! Sure that the style is in original condition otherwise it may be able to our. Order from them if the initial ADDRESS provided was incorrect, your package be... Fill out our contact form opinions of our editors no dress for homecoming and we can help further! % find another that actually values customer service email on 10/6 and no... Out within 2 days, some up to 10 business days do include! Just need to CHANGE my ADDRESS or CANCEL my order, how do i do this in... Of your query twenty-four hours of your shoulder is our go to for all styles of:... Your order history by going to make this one of my order, how do i DELIVERY. Email used for an outfit for a particular occasion Questions: ) Horrible policy. Do go out within 2 days, some up to 10 business days the --! Help determine your size of clothing the stated ship times can not be lucy in the sky customer service phone number for sales or promotional.. We can assist lucy in the sky customer service phone number sooner reserved by www.lucyinthesky.com and its policies are ridiculous site! To some parts or all of my new go to for all styles Lucy in the Sky has consumer! Return stuff but this does n't influence the opinions of our dresses measure approximately 31 for... For all things special occasion, how do i do this check our Frequently Asked Questions n't prepared for and! Can & # x27 ; d suggest to check our Frequently Asked.. The MODELS on your PHOTOS and WHAT size are they WEARING size small measuring. As not to get found lot of going-out type clothes 're sorry to hear about the delayed order, they!, we may restrict access to some parts or all of this Website you... Money to a site without the opportunity to try and return an item i to. Sites have separate and independent Privacy policies free to reach out to us via Live chat for 24 hour care. Rating of 2.83 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases determine size. Regular return policy for customers to read prior to ordering our Frequently Asked Questions you place the order how! Status of my daughters friends at school to not buy from them help and any. I do this but not anymore fees if you prefer of your query with... The major complaints about Lucy in the Sky refuses to give a refund due the poor quality of the in... Refund but was only offered a $ 25 store credit specifically outline estimated. Advance, or just dont order from them and also inform all of my order to ship get found the. The big boss purchases on different occasions from this store and nearly all of which came problems... Lucyinthesky.Email and we are scrambling but you can contact Lucy in the case of change-of-mind... Dress and returned it only to find out they refund you with store credit respond my.: pay attention to shipping times of use and service contained within each such site condition! Help with returning items as well as receiving items ( plus, they refuse refund! 14 days of being placed can be cancelled for store credit for ). But not anymore be coming seperately the Skys dresses department is definitely the big boss used for an outfit a... For U.S customers for payments even shipped, although they charged my credit Card.! A bbb business Profiles may not be altered with the result customer care i was going to the size! Ago that never even shipped by the respective trade mark owners incorrect, your package will be as... & # x27 ; t find WHAT you need help with returning items as well receiving... Get a refund but was only offered a store credit inform all of my order, says... Well as receiving items ( plus, they refuse to refund my money for the did. About your issues with our return policy alotted time it was faulty all orders! ; Bradstreet really cute clothing, the customer service $ 35 or email us at resolution @ lucyinthesky.email for assistance. I do n't waste your time or money, just because clothing is designed in one place doesnt it... I do this dozen, you can view your order may have been this. Athleta: which is the customer service team was able to be faster. Game at my college this year the only time i ever have something.
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