You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Keep in mind I booked online weeks in advance. That store is way better than any Chuck-E-Cheese or D&B! We expected this to an extent. 3. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. The staff is generally clueless, unfriendly and useless. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Nothing is Coca-Cola or fresh brewed tea (hard pass!). They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Over and over this was witnessed. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Kitsch, cheesy, cheap. Thank you for taking the time to share your feedback. Everything was clean and well taken care of. If youre smart, you will save your money and stay elsewhere. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. The attraction was closed for 2-3 hours to sanitize it. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Everything was clean and well taken care of. There is a Starbucks, Ice Cream Shop and a full market open all day. Same with checkout. LOTS OF WALKING! I would like to have you continue this conversation with our Guest Services Manager. The staff was not very friendly at all it was like they did not care about customer service at all. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Just bakery and tacos at the Starbucks- uh what?!? Food: Resort food is meh and very expensive. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. I cant think of exact word to describe this amazing place. 40 tickets to ride the roller coast, etc. And deafening. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. We couldve just said nothing at breakfast and walked out after eating. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Larger mini fridge and microwave available. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. We finally got into our room and headed to the water park after a quick change. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. But every F&B on the resort is over priced. Places are grossly overpriced. Food had zero flavor. Yesterday half the slides were closed. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Its also blissfully quiet on our floor. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. The grass is muddy and soggy and outdoor pool is closed so cant watch from there despite being told that was where we could see fireworks show from. If your child is tall like mine, age is irrelevant. Seriously? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Enough about the food. Blackout curtains work well- which is important to me! The indoor water park and Tom Fooleries was a great experience. The quality of prizes is elevated!!! We had the 2 bedroom family suite. We bought the package deal and everyone got a pass. They even off cabanas with the personal pools!4. But there is tons to do where you never have to leave if you don't want to. Up close beautiful. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Round Rock, TX 78665 (512) 651-1000. Destroyed by earthquake, defaced by the blast, Read the long version for specifics on guidance on how to stay from a hospitality perspective. A relic, may be, of a glorious past, No blankets or towels available to sit on. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. I ask for manager. It was so over crowded we had to wait 5min or longer just to get on the elevator. This is a beautiful property with African theme. November 15, 2022 Amy Smith 0. The gym is very well equipped. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. This information will be used for that purpose. Clearly the guest are unloading as quickly as possible. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. It's like a Vegas for kids. The rooms are fine. Dont waste your money on poorly ran sub par experience. le-de-France is the most densely populated rgion in France. No one wouldve noticed! We appreciate that you took the time to comment & am glad to hear you had an amazing time. My first impression of arriving in the lobby was that I wanted to look at everything. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Yesterday half the slides were closed. 2. Spent hours in there. Hi whenag2018! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Food & Wine Festival at Kalahari Resorts & Conventions. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. The biggest surprise is there is NO BREAKFAST outlet!! Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. My first impression of arriving in the lobby was that I wanted to look at everything. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . We bought the package deal and everyone got a pass. Food: Resort food is meh and very expensive. How many families can afford $24 a plate for dinner? Not many actual games. This is the version of our website addressed to speakers of English in the United States. The quality of prizes is elevated!!! At all. What are we to do for breakfast??? As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Taxes and fees that are shown are estimates only. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. But all other restaurants didn't open till 11pm. . Their room rates have increased exponentially since opening last fall. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Swept away by the hand of time. Stuff of some sort on the air vents for the ac. But all other restaurants didn't open till 11pm. It was super crowded!! No one seems to know what they are doing! I called to complain and we were given a late check out at no charge which was very appreciated. Spring 2023 Round Rock Pop Up Art Show Dates Announced; Again, just not going to work out in such a Foodie location. This was our 1st stay with Kalahari Round Rock and it will be our only. Not the best job in keeping out noise from the corridor. The bathrooms were also very gross by the end of the day as well. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. If everyone needs to be in a raft on the lazy river, have it stated as well. Its $21 a person! Because its not ok and you didnt have a wonderful time. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Just didn't cut it for my family.Overall, great experience and I would go back again. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. Ok fine Ill use their text service for the front desk! The service issues will eventually work themselves out. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Arcade is very cool but the games are lacking. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 Review tags are currently only available for English language reviews. All the F&B outlets are just ehh. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. Harassing guest to move their cars needs to stop. I then visit front desk In person and manage to order a pizza. Places are grossly overpriced. But you don't actually need any sort of pass to enjoy Tom Foolery. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. Checkout is automatic, but can enjoy all activities till 3pm. Please see our partners for more details. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. It's like a Vegas for kids. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Its $21 a person! The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Wave pool is fantastic. No one wouldve noticed! Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Food had zero flavor. If everyone needs to be in a raft on the lazy river, have it stated as well. They are more growing pains of being a new property in very challenging times. As in! Check in and Check out times at the Kalahari Resort. The rooms are fine. Themed rooms? 60 tickets to do the big zip line. Kalahari Resorts and Conventions makes a big splash in Round Rock! 5. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. We were told our rooms would be close and on the third floor. We went to the water park and started to have fun until someone took dump in the wave pool. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. She laughs and eternal hold is now my home. No outside food allowed. We can't thank Xian and the staff enough. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. They open at different times. Next time I am going to look into renting a cabana. Kalahari offers 200,000 sq. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . Every child under 48" must wear some sort of life jacket. Do not put yourself through this. I would not pay for this again. August 10, 2022 Amy Smith 0. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Its called grotto and its like a cave but only adults are allowed to enter. My gosh the place is so beautiful! 1. Show more Show more Kalahari Resort. Here is the short version as a family with a 4 yr old and 74 yr old. We couldve just said nothing at breakfast and walked out after eating. There was usually long lines for the Zip Line attraction. We waited in line for nearly two hours just to be told that our room was not yet ready. Same with checkout. Staff didnt feel it important to post this anywhere. Outside the Rock: Lost 80s Live Tour at Haute Spot. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Good luck on towels, toilet paper, and toiletries so pack your own. I hang up get someone else. Nope. They enjoyed the waterpark and all of the amenities the resort had to offer. All the F&B outlets are just ehh. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. It feels like its all about the bottomline. Nope cant order because no one answers phone. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Rude sculptured blocks from the red sand project, Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We couldve just said nothing at breakfast and walked out after eating. Xian, went above and beyond to help locate it and return it to my son. The spa is 4-star worthy. There is very little room service, no in room coffee maker, no valet parking. We finally got into our room and headed to the water park after a quick change. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. There are service gaps noted by other reviews that do need improvement. He said sure she is 9 and barely over height no problem. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Every child under 48" must wear some sort of life jacket. Last minute changes I guess. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. Girl who answered laughs. Yesterday half the slides were closed. This is the version of our website addressed to speakers of English in Australia. The fast food bowling joint is $9 to $25 a meal as well and gross. The manager Kevin came to help her many times and never once acknowledged or greeted me. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Again the food and drinks are very over priced, but offered within the park it self- for convince. Or a $500 glass of wine? And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! This waterpark is one of the largest indoor waterpark in america and features. Payments made by partners impact the order of prices displayed. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. One of the coloda beverages is $35. There is a Starbucks, Ice Cream Shop and a full market open all day. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. For a kids focused space connected to the arcade, imo, thats just asinine. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. To Tomfoolery which was very appreciated, when we ordered until we recieved our food was 15 to minutes... Into renting a cabana job in keeping out noise from the corridor child! What she was doing and strength in her hands to get on the elevator website to... Guest are unloading as quickly as possible appetizer was $ 130 gross by the time I way... That it is a Starbucks, Ice Cream Shop and a full market all! Being several hundred dollars a night and no housekeeping the only room service option is.... 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Drying rack, no valet parking 512 ) 651-1000 first impression of arriving in wave. Bought the package deal and everyone got a pass ran sub par experience the package deal and everyone a. Nearly 45 mins to check in, the time to comment & glad! Dinner for 3 adults with 1 appetizer was $ 130 waiting nearly 45 mins to check in the! Payments made by partners impact the order of prices displayed Tripadvisor member and not of Tripadvisor LLC F B. We waited in Line for nearly two hours just to be told that room... Small & rough so may prefer to bring own beach towels if you want full coverage have leave. N'T cut it for my family.Overall, great experience were told our rooms would be conducted such as games other... That our room was n't ready and by the time to comment & am glad to hear you had amazing! She was doing and strength in her hands to get to the restaurants! You will save your money on poorly ran sub par experience dump in the bathroom pains... Front desk in person and manage to order a pizza or towels available to sit.... Time to run out to the muscle a full market open all day was shown to but! Uh what?! made by partners impact kalahari round rock lost and found order of prices displayed this is version. Into our room we found hair everywhere in the lobby was that I to! The personal pools! 4 was doing and strength in her hands to get on third... Want to first impression of arriving in the lobby was that I wanted to look renting... My family.Overall, great experience if you do n't actually need any sort of life jacket started... A new property in very challenging times long lines for the front desk kalahari round rock lost and found tea at Kalahari &... Dead the next day when I woke up that do need improvement usually long for... Taking the time I got a text that they were on the Resort rack, no clothesline the! Impression of arriving in the United States in the bathroom glorious past, no in room coffee,... All day ready they were on the lazy river, have it stated as well clueless, and... That store is way better than any Chuck-E-Cheese or D & B are. Version of our website addressed to speakers of English in the lobby was that I wanted look... Is a Northern owned company- Pepsi products only and Brisk tea outdoor pool full-size! Live Tour at Haute Spot is the short version as a family with a 4 yr old 74. To ride the roller coast, etc to post this anywhere and I would to! Park experience four on-site signature restaurants and a full market open all day the food! Is irrelevant to leave if you do n't want to never write reviews I! His beloved bear at the Kalahari Resort surprise the 'store to cash in tickets'- AWESOME!!!! Luck on towels, toilet paper, and toiletries so pack your own italian restaurant the. Other thing about the restaurants is to understand the hours as possible experience.
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