I was just getting back in town, (Urbandale, Iowa), from a nice trip to Colorado on a visit to my brother. I’ve never had a situation that wasn’t resolved as long as I followed the steps. The poor kid said sorry ad I asked for the manager’s name. Yes, the cashier was very rude. We made our selections around 47.00 worth. But customers get crazy sometimes. Be considerate before you take your frustrations out on the front end associates who probly can’t do anything about your complaint. I instead asked if an old military id , (I served in the Air Force and kept the id because it has my blood type and religious affiliation), would work and he said he needed to ask a manager. Never saying a word to us. Use the proper chain of command already in place. How rude? So we did not have enough available to purchase 47.00 worth. As soon as the customer leaves, take a deep breath, and try to clear them from your mind. My guess is that this is not the first time she had an outburst and believe it or not, managers are not dumb and they do notice bad behavior by cashiers. that cashier was very rude. Everyone's pretty nice, but I've had a few rude customers the past couple of days. If you weren’t so abrasive and rude, I would’ve refunded your money – even though we are under *no* legal obligation to do so. My mistake! Who knows, you might even get a good coupon or two out of it to retain your business. Kudos always to classy Kroger cashiers and baggers in Starkville, MS. As you say most, I am a vendor and was doing my job had an extremely rude dept co manager step up into my personal space and yell at me. (I took out a picture of myself at my Air Force graduation). no excuse for that. Depending on where you are shopping, tell the cashier to just adjust the coupon to the price of the item (be sure to view the store coupon policy first to … They shouldn’t be flat out rude if you are nice and understanding, but you are making their job worse with your coupons. No content on this site may be copied and reused in any form or fashion without express written permission. Don't repeat the same scripted lines to every single customer. She needs to be fired. It is inconvenient when customers put their money on the counter instead of into the cashier's hand, but it is hardly rude, and it is not something I would ever tell a customer they had to do. Strategize Your Menu. Why Should You Consider Shopping Online Rather Than Going To The Store, How to Save on Halloween Costumes for the Family, Preparing Your College Student For Life Away From Home. If you don’t see the name, ask for it. You can sign in to vote the answer. We know what you WANT to do. For every 1 rude cashier there are 1 billion rude customers. So, I went to Target, (was not asked for id), and upon returning to that Walmart many times, never encountered that “lovely” female manager again. You can’t control someone else’s behavior or explanatory style. I don't really care - at the end of the day even if there are no customers cashiers still get paid by the corporation. How to handle conflict. Like this one lady got smart with me. He apologized profusely and thanked me for my service. The manager wanted to know how she could make it right. Maybe they don’t realize how rude and unpleasant their behavior is — it’s their blind spot. If they have a rude associate, they want to be able to deal with it as quickly as possible. 00. If you have burned every bridge at your Walmart and don’t want to talk to them, call the next closest Walmart. A Magical Guilt Trip. Regards. I don;t know what happened after that, but I have a feeling she was severely reprimanded. I usually give people the benefit of doubt. 4) Don’t expect the rude behavior to change. If you don’t want to use our service any more, please cancel your account. 1. I told her how can you reverse your cashiers behavior. Is it rude for a homeless person to point out that is Christmas when they're begging for money? If you are nice and courteous, most of us are nice and courteous as well! I just can’t get the image of her dumping the groceries we had selected to purchase out in the buggie like garbage out of my head. She was a senior at our high school when my friend and I were sophomores (so she's about 19 now). Every time I go in the she hararrasses me. Not all walmart employees are nice.An associates in management doesn’t mean you own walmart. Join Yahoo Answers and get 100 points today. Having been in retail for 13+ years and customer service in general for almost 20 years I decided to throw in my two cents with 2 interactions that happened recently. I was afraid when this incident occurred. When I dealt with the public always treated the customers the way I would want to treated. Our bill is totaled. If you grabbed your money from the counter as she requested in a rude manner, she had absolutely no right to bypass you to wait on the next customer. You should have reported her behavior to the manager on the spot, instead of allowing her to take someone else ahead of you. So, in effect, there is a period of time where the assets are frozen. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. Remember to be concise and precise and know the name of your cashier. Category: Retail Stories, Stupid Customers Tags: retail lists, stupid customers Leave a Comment. :/ I've even come across cashiers like that. Support comes in a variety of shapes and sizes. The same thing happened to me. Being a cashier is a hard job. Instead of complaining to a supervisor after being treated poorly, most disgruntled customers just go home and gripe to family and friends about their experience. How do you think about the answers? HOWEVER, remember that store associates have NO control over coupon/ad matching policies, pricing, stocking, or many other things. This makes it essential that the candidate understands how to complete all their job duties with ease. Big mistake! anyway she was acting no less rude - because she was doing and saying all this intentionally. She was EXTREMELY loud and rude ad several people were starting to notice. No matter what is goin on in her life she has no right to take it out on other customers. That should do it. Many times I have had readers contact me with stories about something that happened and I have felt obligated to step in and try to get it resolved. Document the incident(s) and let them handle it. Her behavior was completely unacceptable. And while no one should have to deal with rudeness on either side of the register, you know what you’ll be up against when you take the job. A customer can say pretty much anything to us cashiers and we have to take it so it shouldn’t be so hard for you to let it go if a cashier is a tiny bit “rude” to you. We are monitored for our average scans per hour, and people with tons of coupons reduces our scans per hour which gets us in trouble. He only had 4 or 5 items and I was bagging for him. The Ten Rude Retail Customer Behaviors. Sometimes I just had to work a little harder than usual to be that to some. And for the record, price checks and coupons do bring huge negative to us cashiers. Then call that branch of the store and tell the manager and situation from outside the store. Customers aren’t. and not waiting, when i pick up everything - said - next customer!!! There are better ways to handle a wrong order other than throwing food at an employee. Make sure you know what you are doing before you get in line. there is no use confronting this rude person. Some ppl might consider it more polite for customers to hand $ directly to the cashier. That is my bad Walmart story , but unfortunately I found this blog because I just had another bad encounter at a store in Plattsmouth, Nebraska. Sure I might have miss figured my available balance. They are being paid to be helpful and courteous and you aren’t but face facts, if you are rude, you are probably going to get rudeness in return. She is a contemporary etiquette, manners, and people skill expert, and the founder of the prestigious Etiquette School of America. car wash guy cursing at me am I being over sensitive about this. Here’s how to handle cashiers that won’t accept your coupons: I Can’t Accept This Coupon Because It’s For $2 and the Item is Only $1.79. go starve to death. If you had the same position before, you can emphasize that you enjoyed it, and can handle the cash counter quickly, maximizing the number of customers you serve each hour. When you have a nosy question thrown at you, look surprised and say that you have been wondering the exact same thing. I was being paid to be helpful. Weird Walmart News: Walmart Rage and Dead Fish - Grocery Shop For FREE at The Mart!! We had to come to Lexington Tennessee Walmart because our branch bank had closed in Huntingdon Tennessee a year ago. That cashier that thinks price matches come directly out of their paycheck. Be friendly. So I did. is it really considered rude to put money on a counter? But her outburst was uncalled for. Fortunately, the large majority of cashiers are very helpful and friendly, in my experience. Okay, there’s already a lot of good answers here, and some not too good. And what’s more, you are dealing with irate, rude, demanding, and self-important customers all day long. Do greet customers when they approach you. How about I give you at least some what good advice "If the cashier is moving too slow, making errors, or not doing things how you like it, do not say anything rude to them because most likely that cashier is sick of rude people like you and has learned to ignore people like you." I mumbled to myself as I walked away with wow and nice…Unfortunately I did not take her name. So I just started working as a cashier at a local supermarket and its my first job. Say that you are responsible, do not mind routine work, and will learn the job quickly. Remember that if you are using coupons, you represent all couponers. Hi I was in Walmart today CSM came up to the register to check all my coupons. Sometimes cashiers are not trained properly and also they can be antisocial. You need to report her to the mgr, the regional mgr and the corporate office/owner, too many people out of work to keep a rude woman employed. We buy lunch at Ihop before doing a little shopping at the Wal*Mart across the parking lot. Take a deep breath. I did that several times when I went shopping in Harvey's supermarket. Then we also have to make sure that the coupon is valid (and many try to pay with ones that aren’t) and if it’s not and we put it through we get in troubleso yeah if you come with a bunch of price matches and coupons the cashier is going to be annoyed and less friendly BECAUSE OF YOU. I wanted to talk to a manager. The fact that you take the extra time to complain and get the cashier in trouble just proves what a horrible excuse for a person you really are. One other thing that should be talked about is if you have an amazing experience with a Walmart cashier, follow the same steps above to let people know. Is it true that coupon circulars to price match are only accepted in a 30 mile radius ?told to me by customer service from a store about 40 miles farther. #5: Offer Support . After I walked away, she was more than polite to the man behind me and I took notice right away. I then said, well, how about this..is this real? I was so mad and the people around me were in disbelief. BTW, have you ever noticed that many bank tellers (when they give you the money) put the money on the counter? While it helps to have tact when upselling to guests in person, there’s no reason to make your menu options subtle. Required fields are marked *. Why would my BF not want to meet parents even though he wants to marry next year? We had a balance of around 40. I’m really tired of going in there and she watches what I’m buying and what I’m checking out with! i hear about this for the first time in my life. Handling rude people can be tricky. the manager called me to tell me that he was sorry for the problem. Just drop the gloves and give that cashier a piece of your mind! But haven’t we all at one time or another. Make sure the receipt has a cashier name and it’s the same. You think your cashier is being rude to you this moment, but try to imagine what she deals with. Top 5 Moments Rude Customers GOT OWNED!Subscribe for more DAILY VIDEOS!twitter.com/pfreakouts The cashier never said a word to us. We proceeded to leave. Out of nowhere you are hit with a rude cashier at Walmart. The best tactic is to report such behavior to the manager. In fact it should be illegal for people like you to shop anywhere. I went to check out and the young guy in line asked for my id. Take the Honest … What can Walmart cashiers do about rude customers? Maralee McKee is dedicated to helping you become the person you most want to be and to live a confident, kind, and generous life. There is no use acting like a vigilante or a cop. There is no easy way to figure out who they DM is for your district except to ask at the store level for his or her phone number. That is not a thing to wish on anyone in this economy. Lately, however, we have been having some problems with one of the cashiers there. Request the manager rude? I'd cut her a break and just forget about it. It’s never taken me more than a few hours to get a response. You do your job and ignore the rudeness. I have had several instances where problems with a cashier were solved by a CSM, sometimes they will even move me over to an empty cash lane if I have a big order and check me out themselves and deal with the cashier after I leave. Comment on the Question Rather than Answering If someone asks you a nosy question, you are in no way required to answer it. When a customer did this to me, I set their change on the counter instead of handing it to them. It is the manager's job to handle this. I have heard so many horror stories from the other side, stories of awful couponers, that it makes sense that they would not want to deal with us. Many cashiers that work in visible areas end up receiving complaints or questions about a business, and they need to know how to handle these and what company protocol is suggested. (I'm always keeping a steady pace not slow or not fast) Then one day this man was checking out from my register, he said I'm slow. The person probably had a run or two with some other customers. I could not believe not even a word out of her mouth. Rude cashiers in Walmart, Hwy 12 Starkville, MS. Why I avoid this store at all cost. I suspect that she might mean that the money could accidentally fall on the floor, and yes, that could be a problem, especially if it fell into a crevace in the register area, where it may well end up irretrievable, but she still shouldn't be telling you what to do like that. Tell them exactly what happened and who was involved. Otherwise, just call it. In my 40 plus years of retail I never once took out a mood on a customer or a co worker. 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