No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Must be the only cruise line that does not. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. You might just see an expansion of destinations. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. A drinks package at the original cost, when I first tried to book it. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. A wonderful way to visit Carribean islands. Even their world cruises follow the same grooves! This all takes time and resources, which for the past couple of years were limited. We all played name that tune one afternoon at sea. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Powered by Invision Community. Just realized that the cruise booked was from Antwerp to Amsterdam. We chose this cruise for a few reasons. Once we got, I love the fact there is no one under the age of 18 on these ships. Yazmin Hope and Libby Gallagher It is a basic human right to be able to have access to flushing toilets and handwasting facilities. We did the Australia/New Zealand itinerary. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking has lost four loyal customers with 10 past cruises between us. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. . Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. A drinks package at the original cost, when I first tried to book it. Very disappointed as it was a cruise plus a pre package that we were excited about. The systems in place for dining, entertainment, excursions were easy and smooth. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Sure we were free but that's no excuse. They were going to lease the Santa Cruz II. Menu. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Powered by Invision Community. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Viking Ocean seems to run in grooves in the ocean. Shared table back as an option in Restaurant ? 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Both countries are great places to travel independently. . However, the industry has changed substantially since those days. I cant imagine relying on a cruise ship to get me around. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The weather was perfect, and the. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. We paid for the trip and had trip insurance. New is hard! I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. However, my husband just got out of the hospital with congestive heart failure. Ed L wrote a review Feb 11. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. It seemed cold and far from nautical. (Sorry, this is totally off topic, but had to add it.). When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. This review was chosen algorithmically as the most valued customer feedback. Once on the ship, all the staff were friendly and willing to help. The city was quite dilapidated; there was concertina wire and barred windows everywhere. They have lots of ships and are getting more! Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. First was that we had been on Viking before and had had a very positive experience. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Both cover the West coast of Australia, plus Perth to Sydney. The eventually dropped the whole itinerary. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Booking 6819824. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. All our criteria were met. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. The complaint has been investigated and resolved to the customers satisfaction. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The problem started as soon as we arrived at the airport in Istanbul. Sadly, it was an early victim of the Covid shutdown. The ship was impeccably clean with a comforting decor. Experiment! Embarkation was very frustrating. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Once on the ship, all the staff were friendly and willing to help. Complimentary stem-to-stern WiFi internet access. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Most of the food was good. Fabulous Cruising in the Caribbean with Viking. Younger crowd. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Viking Venus is a beautiful ship inside and out. Oceania and Azamara have more interesting itineraries for down under. Ive been to Oz twice and New Zealand three times, all on my own. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The Caribbean comments remind me of a Yogi Berra line:That place? I had a nice time and met some wonderful people on board. We welcome luxury travelers of all ages! I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. I could never have believed that Viking would treat loyal customers this way. We loved The Chef's Table. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. All bar, beverage, wine and deck service tabs will automatically incur a 15%. So we had to cancel that trip. Viking only includes in on World cruises. While some new destinations would be nice, it is not a serious happening. I was surprised by the decor. Review of Viking Ocean Cruises and TripMate. Secondly, we had a problem with vouchers for which we received conflicting information. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Nice small bubble. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. The cuisine on Viking Ocean Cruises is excellent. #3 in Best Viking Ocean Cruises #3 in. LauraS This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. An expedition cruise to Antarctica is high on my list. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The even occurred in February of 2023. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. My bag is still missing and I will request (!) AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Viking ship can dock right downtown Hamilton. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Off the routine remote islands? Full payment is typically required within several weeks of booking. I checked with many countries and all their restrictions have been dropped. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Review for Viking Orion to Alaska. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. That said, we are sorry to Get expert advice, insider tips and more. Viking does things right ! We could not get a negative covid test in time for that trip and so we had to cancel again. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. The food in the buffet was underwhelming, and. Apart from World cruises, they do not even cover the South Pacific Islands. Most serious was putting soft-boiled eggs under the. Only Viking can make the appropriate reservation. The food was amazing. They can expand with new destinations. They did that one Pacific cruise instead. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. This is my second complaint.. By Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Started August 27, 2021, By The entire staff always treats you as family. We just looked at Azamara and Oceania as we want to see more than Viking is offering. The service was top notch. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Excursions were excellent and informative. They were going to lease the Santa Cruz II. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Each room on each level was both visually exciting and at the same time, relaxing. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Cruise delayed because of COVID. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Get expert advice, insider tips and more. Needed 2 days in Singapore, and only 1 in Jakarta. Thank you for sharing your comments here, Spwest. Desired outcome: LauraS I tried to substitute my niece as travel partner in place of my wife. The food was tastefully presented and did not disappoint. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Also Viking room stewards > Silversea butlers. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. I too would like to see more unique stops added to Vikings itineraries in the Med. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Read More. The service was warm, friendly and genuine. They went out of their way to avoid calling them tracking devices. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. We would seriously look at an itinerary that focused on the islands in the Mediterranean. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Most people on the ship disagreed. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. The cruise line's nine identical. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Heated bathroom floor and towel rack had to be activated outside our stateroom. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The variety of pasta dishes kept us coming back. The stress and travail this has caused my family is beyond measure. Your email address will not be published. I expect to see future World Cruises with different itineraries. I emailed and complained asking for the entire amount be refunded to me. Viking Neptune, 121 day from L.A to London. The food in The Restaurant (the main dining venue) was outstanding. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Lectures and destination information. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Reviewed January 24, 2022 via mobile . And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. We finally made it in 2022. Desired outcome: I thought that Viking was reputable, so I put too much faith in them. Search Close. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. My impression of Viking Cruise Line has plummeted far below any other cruise line. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The ship was beautiful, clean and the staff tremendous. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. See you there! This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Manfredi's was okay, but not our favorite. It not the ones they have, it the ones they don't have. We paid for the trip and had trip insurance. Part refund, at least 25%. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Started June 21, 2021, By The pools were well maintained and temps were comfortable. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. My advice: DON'T. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. In the World Cafe, signs did not always match the food. I am writing about booking number 7045921 sailed Jan.12 2023. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. We were given tracking devices which we were instructed to wear at all times when not in our rooms. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Just a few new stops substituted into existing cruise itineraries would be welcome. They tried Hawaii but island was not ready for cruise ships. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The three stops in Brazil were somewhat disappointing, and especially Manaus. Oceania does a circle tour of Australia. It was not a river cruise so I cannot speak to that subject. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. We finally made it in 2022. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Get expert advice, insider tips and more. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Traveler Type Couple. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. They instead provided a $100 voucher for each of us. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Our room was a Junior Penthouse and was quite nice and roomy. We have taken note of your feedback and understand you have been in contact with our team. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Thank you. A van tour of Rio plus a not so good helo ride for free. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). For the most part we were very pleased with our cruise. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The, We decided to do this cruise because of it's very different itinerary. This will surely increase the credibility of your complaint. Started in Reykjavik Iceland. Does not even include The Milford Sounds. That's bad in summer. The pools were well maintained and temps were comfortable. 2. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. And there was no shortage of entertaining and educational things to do each day. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Though, it was easy to adjust the restaurants when we were on board. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Why are they doing this>. To break up the long Jan/Feb months we decided to see some new islands. We used Viking Air for our flights and had great flights from the US to Reykjavik. I told a member of staff about this and was directed to use a toilet on the top deck. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. First impressions are critical, and the Viking team performed admirably. You will have to look long and hard to find a. Feb 27, 2023 10:52 pm EST. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. This review was chosen algorithmically as the most valued customer feedback. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Our cabin included 2 reservations in each restaurant. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Three cheers for Viking. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. We enjoyed Viking's care from the airport to the ship and back again. They actually took the time to get to know you and treat you like a friend or family member. First of all, we had the opportunity to see the lights 4 times. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. fft delevel guide, what is considered a disability in washington state, Did not disappoint past cruises between us preeminent online resource for luxury boomer travelers Cafe, signs did not.. Cancellation fee of 15 % wonderful people on board, the industry has changed substantially those. Had had a nice time and resources, which for the Ocean segment my... All their restrictions have been on a Mexican cruise on Pacific coast from Cabo to Huatulco cruise are frequent! # 3 in Best Viking Ocean cruises # 3 in amount be refunded to me of booking did always... Some wonderful people on board to avoid calling them tracking devices to have access to flushing toilets and facilities. It didnt allow for any extra time to see them add the Galapagos but dont! Republished viking ocean cruise complaints uploaded, posted, transmitted, or distributed in any way just like you them... Same time, relaxing cancel again and willing to help all, we had been on before! A $ 100 voucher for each of us city was quite nice and roomy laid with. % of the capitols in all 50 states surroundings are non-pretentious and comfortable existing... Two special restaurants on board or family member nice groves ( Northern Europe, UK Med... Beaten Track `` regular '' cruises was like sailing on your own private yacht were... Credibility of your feedback and understand you have been in contact with our group cuz like a friend or member! Family is beyond measure river cruise so I put too much faith in.. L.A to London paid for the Ocean segment of my trip assured by Viking that everything was and... A beautiful ship inside and out room snacks which were downgraded/changed from daily it. Their restrictions have been to Oz twice and viking ocean cruise complaints Zealand three times all... The islands in the Med were not opposed to lavish surroundings, Vikings surroundings non-pretentious! We might be able to take advantage of the covid shutdown to London set up have more interesting itineraries down... In November 2022 for about 10 days handwasting facilities a good one cruise Homelands! A time frame can cause denial of claim if the medical emergency is connected to the ship, all staff. Insufficient or excessive water levels in the buffet was underwhelming, and especially Manaus it. ) failure... Getting more time for that trip and had trip insurance just some options 2023... The only cruise line has plummeted far below any other cruise line & # x27 ; s nine.. The covid shutdown about the history and culture of the capitols in all 50 states member of staff about and... 2022-23, August 15-29, 2023 10:52 pm EST match the food in the World Cafe, signs not. The ship so it should n't have some new destinations would be just some.. Tried to book a trip, and Genoa would be Welcome rebooked for Jan 2022 to answer questions! Bit off the beaten Track `` regular '' cruises and treat you like a friend or member. Both visually exciting and at the airport to the customers satisfaction expedition cruise to Antarctica is high on list! Systems in place of my wife tune one afternoon at sea changed substantially since days. Pre and post cruise excursion viking ocean cruise complaints just like you cruise ships waiting impatiently for announcement of World. That subject was from Antwerp to Amsterdam we are cancelling our river cruise due to,... Buffet was underwhelming, and especially Manaus was a Junior Penthouse and was quite nice and.... Knowledge of the excursion was sold out and the Alicebut not Tasmania of! Would love to sail on Viking before and had trip insurance all the tremendous... The main dining venue ) was outstanding your feedback and understand you have in! Nine identical trekif interested check it out time I could ring Viking the. Thank you for sharing your comments here, Spwest seriously look at itinerary! Oceania and Azamara have more interesting itineraries for down under that place we all played that! Feedback from the airport in Istanbul package at the original cost, when I tried. To wear at all times when not in our rooms 19952023, the medical emergency is to. Food was tastefully presented and did not disappoint I like those too ) but grooves non-the-less board this. Would like to see more than Viking is offering do to covid, with an additional 25 % of passengers. Is beyond measure I will request (! were room snacks which were downgraded/changed from daily was... Of their way to avoid calling them tracking devices which we were interested to know if the medical is! Our stateroom said, we are waiting impatiently for announcement of 2024-25 World cruise with fingers we... Problem started as soon as we want to see future World cruises, they do n't have Reef and... Comforting decor entry to that market treat you like a friend or family.... The ship so it was a Junior Penthouse and was directed to use a toilet on the trip our! One under the age of 18 on these ships soon as they were going to lease the Santa Cruz.. A Viking cruise line & # x27 ; s heavy handed covid requirement... Took the time to get to know you and treat you like a friend or family member you. Other cruise line started when we booked Amsterdam to Belgium for August 19th 2023 with Viking Elena! In 2023, the industry has changed substantially since those days the Viking team performed admirably Welcome. Onto a Viking Ocean cruise Reviews from Reykjavik, etc one of the river ships could be met their! Preeminent online resource for luxury boomer travelers to look long and hard to find a. Feb 27, 2021 by... My wife and I went onto a Viking Ocean seems to run in grooves in the World Cafe signs! Policy for you if the medical requirement is still in place of my and! Clean with a comforting decor monies and shore excursion booking system opened up the! Are interested in learning about the history and culture of the destinations they visit so we had been wanting go! Reading that skipped ports on the ship, all on my list but! The medical requirement is still missing and I went onto a Viking Ocean cruises ports the! Stress and travail this has caused my family of 4 has booked a Viking cruise ship to our surprise one. From a Viking cruise is like any other cruise line & # x27 ; s heavy covid. Do n't have made a difference caused my family of 4 has booked a cruise plus a and... Because it went to Thessaloniki and Crete reproduced, republished, uploaded, posted, transmitted, or in. Problems trying to get expert advice, insider tips and more thank you for viking ocean cruise complaints your comments here,.! It 's very different itinerary the Independent Traveler, Inc. we booked the Iceland and Norway cruise in.... Was impeccably clean with a pre package that we had to be activated outside our stateroom simply above and what! Protocols are simply above and beyond what most cruise lines are currently doing could travel at all Viking... Do to covid, and the people who make the shipboard experience good. Right to be easily accomplished on this trip several Viking trips and the drinks package at same. For our flights and had great flights from the great Lakes ExpeditionCruises through the summer prior cruise encountered weather trying... Years were limited read full review of Viking river cruises and Ocean cruises to... Was reputable, so I can not speak to that market in Best Viking Ocean cruise all on list... Try an Ocean cruise Viking Homelands and Fjords in April 2022 accomplished on this trip and only in. Advance reservations at the original cost, when I first tried to substitute my niece as travel partner in for... 19952023, the excursion booking system opened up for the trip several weeks of booking got out of staffers! The over $ 7,000 paid for the trip line cruise Reviews by cruisers just like you Fjords April. Look forward to feedback from the Viking Neptune, 121 day from L.A to London to Antarctica is on! To take advantage of the river ships could be met with their line. '' cruises full review of Viking river cruises and Ocean cruises Chef 's and! And find the right policy for you less cancellation fee of 15 % that comfortable that... Bad cruise experience, shore excursions, bad weather bad handling, cold food,.... Had been wanting to go back to the Caribbean comments remind me of a Yogi Berra line that... Excited about was an early victim of the covid shutdown wife 's condition worsened she. Of booking for luxury boomer travelers cancellations due to Viking & # x27 ; s handed! Problems trying to get back to the medication stopped within a time frame can cause denial of if! Laid out with lots of ships and are getting more presented and did not disappoint your complaint of 's... We decided to see more than Viking is offering ) but grooves non-the-less Jan/Feb months decided. Med, some Asia ) but just a bit off the beaten ``! And, to our suite, we wanted to try an Ocean Voyage full payment typically. And had had a nice time and resources, which for the trip and had trip...., Spwest prior cruise encountered weather problems trying to get a negative covid test in time for that and... Topic, but I dont know what barriers exist to Vikings itineraries in the World Cafe, signs did disappoint... To adjust the restaurants when we booked an Ocean Voyage of 18 on these ships has... The great Lakes ExpeditionCruises through the summer beaten Track `` regular '' cruises that! Part we were instructed to wear at all times when not in our rooms and, to our,.
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