Extremely dissapointed with this service. That’s his response to any question we had. I hope the 33 cents Vacasa saved is worth losing guests who have received outstanding reviews from every host regarding how clean we have left all other properties we have stayed at. We are sorry to hear about your negative experience with our team. They also did not let me know this was happening and I found out myself. In those instances, we work to provide an alternate home for the dates of the guests stay, work with the guest to move the dates of their stay, or provide a full refund as available. During: the alternate house I booked was located next to an active construction project that was never disclosed or mentioned in the listing. We rented a place in Leavenworth (actually Plain). The sofas were so dirty and you could not sit on them or go near them. If you cancel your reservation 30+ days prior to arrival, you are eligible for a full refund minus your booking fee. Number of Properties: 25,000+, in 31 states and 17 countries BBB Rating: A+, accredited since 2014 Vacasa manages vacation rental properties in the US and several other countries. The oven was full of grease and had obviously not been cleaned in a very long time. If you have had a good experience with Vacasa as a renter it is probably because the owner works very hard to keep their property up. The first representative stated I would receive the cleaning fee of $225 back. Regrettably, we are quite backlogged on processing at this time as a result of the pandemic. We literally were cleaning cat poop and sand out of the beds when we arrived at one of the facilities. **If I could leave pictures I would and really wish that I could but it doesn't allow me to but it was bad enough that I'm going to be calling the covid-19 task force I'm going to be calling OSHA I'm going to be calling the actual property owner as well as giving them bad reviews anywhere that I possibly can. They dont follow protocol. We are sorry to hear you had a disappointing experience with us. They sent us all kinds of information getting us ready for our vacation......and then cancelled our reservation with no explanation one week before our vacation. It’s been six months. We apologize that you did not have a good experience booking a home with us, Sarinah. This house is set to be changing ownership at the same time I’m supposed to rent it but they refused to cancel my reservation. Do not book through Vacasa!!!! Stay Clear! The listing is in the process of being adjusted for added transparency upon booking. It takes a commission on each booking. We do apologize that you had trouble getting in touch with us during your stay. Worst vacation experience ever. We … Will you please DM us your reservation information? They only care about money and not customer service. Vacasa replied that they are waiting for local management to get back to them. It is our goal to make sure that our guests are followed up with when promised. Hello, Toni. This organization is not BBB accredited. They rented us a beach house (Heceta Beach, OR) we couldn't see the beach from. I finally got someone to tell the truth 5 montrhs later.Very bad customer service. I should have received a full refund or a voucher for a free stay in the future but they are not into customer satisfaction. I was provided no code to get in. Do NOT USE THIS COMPANY!!! Dirty carpets. The washing machine and dryer were old. I wrote a review after our stay for the Vacasa website. US. Although they’ve posted reviews months after we have been there. 6. Finish: Vacasa has failed to return my security/utility deposit within 45 days per their rental agreement, despite numerous calls asking for my money I am still waiting for it. I only get a week vacation. Vacasa representative explained they couldn't refund our money and we weren't notified because it was booked through Booking.com. We are very sorry that the room was not clean upon your arrival, Angela. The complaint alleges that Vacasa misrepresented its commission and fee structure by charging renters additional amounts for their nightly use of properties, but not sharing any of such amounts with home owners, including, but not limited to: the booking fee, hot tub fee, pet fee and early check in/late check-out fees. Would you be able to send us a direct message with your confirmation number so we can investigate further? Had to call the Vacasa several times. Hi Katie, thank you for your review. Very unsatisfied customer and I will never again rent a home that the listing says Vacasa is the management company!! Writing as the owner of a property I… Writing as the owner of a property I was renting out through Vacasa. We are staying at a nice house in Newport, Oregon. Spent over $2,000 to rent this house $80 on fire wood so we can be comfortable and enjoy the fireplace and no customer service from Vacasa Mgmt. And my original review specific to the property was never posted. Boomer, we’re sorry to hear your experience was less than 5-stars. Thank you! he know the owners to not give me my money back. Please note a starter set of paper products and travel-sized toiletries are provided to start our guest's first night out on the right foot. The … We encourage guests to plan ahead if they anticipate needing additional items during their stay. Mark, we are so sorry to hear if your travel plans were disrupted due to a state or local COVID-related closure, and we understand how frustrating it is to receive this news so close to your arrival. Seven western communities ultimately made Vacasa… Yes I contacted customer service & yes I spoke with local mgr. Thank you for your feedback, and we hope to hear from you soon. Customer service is a joke. 1. 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