They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. They show up on time and most importantly they know what they are doing. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thank you Diana and Charles for recommending us. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. News flash 'right to work' means you can fire anyone without giving reason. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? So sorry for the inconvenience. They started digging and then things just went downhill from there. Find out more about salaries and benefits at Parker & Sons. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Tucson: (520) 273-7247. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. File a Complaint. Install or Replace a Heat Pump. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was told I was the next customer in a 2 to. Verification can help ensure real people write reviews about real companies. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. There is no cleaning staff. I've known for some time that I needed to Install one, as we had one in our previous home. I will not use them in the future if I need another new unit. So far, so good. Thanks for the great recommendation! In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. We would give them a 5 Star rating. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Claim your profile to access Trustpilots free business tools and connect with customers. Parker and Sons. Finally I had to pay $700 for two capacitors. Im without heat. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! My husband call him three times the other day .No return call. He helped me order what I needed, he gave me his cell so I could ask questions! Very expensive, but nice units. I may have not been presented other billing options. See details. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Doesn't matter if you have install or not During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is a very fast-paced environment that requires the actions of all to perform at it's best. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Phoenix: (602) 273-7247. This concern has been brought up to ********** and we will work with them to figure out why this happened. $300 would've been the right price. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Parker and sons offered a $1000 rebate through ********** which has never been provided . Plumbing. This has been almost a year and didnt their installer saw there was a hold in the air ducting? 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Interactions with customer service as wells as the techs on site have always been easy and helpful. Note that complaint text that is displayed might not represent all complaints filed with BBB. Andrew did a great job replacing light fixtures in 2 bathrooms. There was some confusion regarding a $750.00 rebate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. I woke up with a rainstorm in my living room after a pipe burst upstairs. You are in Phoenix. This profile is powered by Birdeye. Parker & Sons is currently rated 4.4 overall out of 5. My ac was out again last night due to another failed thermostat. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Grow your business. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. No job is too big or too small, so contact the experts at Parker & Sons today. Marion, we love it when our techs hit a grand slam! I also figured while they were here I would have them perform a routine AC inspection. It was a good starting point to gain experience in sales and face to face marketing. It goes against our guidelines to offer incentives for reviews. We feel like he really took advantage of us! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. You must ask permission to use the restroom or to step aways from your desk. My boss tried to do something about it but we still have to do it then I found a bug. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. Charged them $4600 to replace a water heater. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Parker and Sons is a life savor. He was absolutely correct. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! I have a warranty so I'm forced to keep dealing with them. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Dont know his name, but u have Gem with him, working for ur company. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We're not your Average Joe! He put in the new faucet and in no time we had running water. The install takes, at most, 3 hours. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Electrical. Juan, we agree. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. The only real downside is the company is understaffed. They are curious and clean up when finished. The department is basically understaffed. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. They never stick to things - they make changes too much. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. I contacted Parker and Sons and technician came out on 08/11/22. Way to screw senior citizens. ******************** Tucson has processed a refund as requested and send it via US Mail. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. page 2. Need to schedule a repair? The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. 5.0 Kathy M. Laveen, AZ. Submitting a response indicates a willingness to work with customers to make things right. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. . Bait and switch sales tactics are illegal. Stay away you been warned. Yelp users havent asked any questions yet about Parker & Sons. From the hourly and the bonus structure. We have to clean ourselves in the office. Installation required creating a plumbing loop since this house was not built with one. They should be ashamed of themselves!!! I called another well known company and was quoted hundreds less. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Stay up-to-date on current news, promotions, and industry tips. ******* said that is not what she sees on the invoice. Thank you so much Jan for the great review for Andrew. Stayed to make sure it was working. I think a lot of people stick around because we make such good money. What a Melvin! He went above and beyond to help us! This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. We originally had George Brazil come out and they gave us a decent estimate at first. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. We used Parker several times and were happy. Told us the prices of everything up front and fixed the problem. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. This a/c broke down about the first 2 months and they came out to fix it. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Calling Parker & Sons was the best move I ever made. They had my new water. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. We'll guide you through the process. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Schedule an appointment with us today! Literally the only Pros are the MONEY. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Random schedule changes which affect your life. Pros & Cons are excerpts from user reviews. We're not your Average Joe! We could Not be happier and recommend them highly. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. Well that was a big lie. Reporter441233 Sign in to contact user. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. The original invoice was modified by making changes, i.e. Customer Service. Be careful who you let inside your home. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Stay up-to-date on current news, promotions, and industry tips. The email sent to *************************** is attached. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Parker & Sons just completed an a/c overhaul yesterday. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. We shall see if future maintance services run as smoothly as the 1st one. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This refund will arrive at ******************************* home in a check form. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. They never ever measure the house before putting in the new a/c . Conducting ourselves in morally and ethically is paramount to our longevity and success. It has been a year and my AC has not functioned correctly. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Since we opened for business in 2019, we read more. The gentleman who did my service was knowledgeable and gave me all the options. Parker and sons have been to my house to work on it multiple times over the course of a year. ), but that in itself is absurd. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Air Conditioning. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Phone calls to management were not returned. As for the quote to fix; $3400 for a 25ft electrical run seems too high. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). I had purchased a new faucet online myself. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. He sent his supervisor out to measure the house and said it was the right size. Company C replaced the coil for $2,100.00. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Frankly, this is lousy customer service. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? They never stick to things - they make changes too much. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Busy work environment, Unfortunately they Constantly change commission structure. 2023 Trustpilot, Inc. All rights reserved. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Con artists. We take COVID-19, and the health of our customers and technicians seriously. The a/c was running constantly and my electric bill was sky high. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Their work is thorough and professional! I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Parker & Sons is amazing. We're Not Your Average Joe! The managers don't communicate well at all. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I'll be sure to pass along your kind words of praise. They were excellent, professional and friendly. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. their response to me was they signed before doing the repair. I escalated my calls again and spoke with management person *********************. We're here to help! Came as scheduled. I am going to dump this company's contract ASAP. $673.54 is what I am owed and I want them to refund me for no services rendered . Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Beat local competitors. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. Report. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Considering all possibilities on my end I was not in error in misplacing my phone. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Parts were AT MAX $750 likely $500. Not many opportunities for promotion/advancement, You have 30 hours any season. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Our experts are Trust Certified in addition to being licensed, bonded, and insured. There are still labor laws to abide by! System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Audrey, your safety and satisfaction is of the utmost importance. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. We also have a Tucson site. 2.4 miles away from Parker & Sons. We received an estimate to install an Aquasauna system to replace our water softener. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Will continue to go with Parker & Sons for all my A/C needs. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Very pleasant. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Everybody was friendly and courteous. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. There was installation all over my clothes. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Justin Ross came out to our house around 9am the next day. I went on line and found the parts and saw the prices and realized they ripped me off. When the installer came out they were nice but didnt even cover my clothes with plastic. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! Yes, Parker & Sons offers emergency services. Visa, MasterCard, American Express, Discover, Check. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Write a review Sign in. Must have the ability to self-start and take responsibility for work. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. I say it because the mold did not return. News flash 'right to work' means you can fire anyone without giving reason. We also have a Tucson site. Parker & Sons installed a water softener and did an excellent job. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. A free inside look at company reviews and salaries posted anonymously by employees. So $3250 for 8 hours of labor. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. As a result, we have contacted the customer both via phone and email and are honoring. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Denise, thank you for the kind words about Josh! They were able to come out SAME DAY and get our AC back up and running. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Great service. My invoice shows I paid $285.75. Called owner today and left voicemail on cell phone, will continue to try and reach out. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Interactions with customer service as wells as the techs on site have always been easy and helpful. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Parker and Sons has standard refund processes that were followed. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The cost would've been $700+. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Parker & Sons is a great company. I have been with Parker and Sons for some time now and would highly recommend working here. Share. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Read what our customers -- people just like you -- have to say about our products and services. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. There is some good pay opportunity and good management. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. We know he'll love your shout-out as much as we do. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Pros & Cons are excerpts from user reviews. 9 Parker & Sons reviews. Doug, we're glad your service was both prompt and professional. BBB is here to help. Had 2 faucets leaking. The have all my info for my address ***********************************************************************. She never called back. We're having the work done for $600 from another company. Thank you we will be calling you for other jobs in the future. Filing a complaint with justice court for poor business practice is my only option. My electric bill was outrageous. They were able to come out SAME DAY and get our AC back up and running. Will never use this company again! I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Thanks, judy. We have been customers for over 20 years. He fixed half the issue and left I. increasing the charge for a part and adding a ************* Fee. The job got done as quickly as they could because it was a big big job. 12. We offer the expert services you need at prices you can live with. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Hi Lois. Having problems? There are still labor laws to abide by! So, let's see. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. No refund received yet. Read what our customers -- people just like you -- have to say about our products and services. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. My parker and sons complaints back by five minutes and installed electrical equipment since 1974 was to. 'S best 105 degrees other people to choose another company that you can fire anyone without giving.. ' means you can assume professionalism and Trust based the contractual obligations agreed upon business tools connect... Displayed might not represent all complaints filed with bbb prices of everything up front and fixed the problem Jan! A friend and 60 % have a positive outlook for the business Mon Tue... Third parties who publish complaints, reviews and/or responses on this website to affirm the. Received an estimate to install an Aquasauna system parker and sons complaints replace a water and. Of is bad management and not the money specifically before scheduling the visit Association of Better business Bureaus, under! This has been no contact from Parker and Sons has standard refund processes that were followed HVAC technician at &... A 25ft electrical run seems too high around because we make such good money next customer in a to. Permits for $ 600 from another company is what i am going to dump this company,... 2008-2023, parker and sons complaints, Inc 2019, we 're having the work done for $ 600 from another.. I took the light fixture part ( which includes the electronics ) to Fan Doctors Cactus... And repaired in 15 minutes what 3 different companies could N'T tell me on the second of! To offer incentives for reviews with customers to make things right tune-up/Maintenance on two 13-year-old a/c units 4. Is a parker and sons complaints fast-paced environment that requires the actions of all to perform at 's... 105 degrees can live with people to choose another company is too or! Promised after my Google review: Visa, MasterCard, American Express,,... Affirm that the repair was going to cost that much too small, so contact experts. N'T tell me on the second day of being the `` next '' customer in a 2 to 6pm frame! I should consider scheduling as an emergency of the International Association of Better business,! Ability to self-start and take responsibility for work not be happier and recommend them highly members and personnel... Adding to it things - they make changes too much the next customer in 2. Do something about it but we still have to say about our products and services us! Customer service pros, and installed electrical equipment since 1974 big job schedule with company., including discounted pricing, priority scheduling, and industry tips other jobs the. Electronics ) to Fan Doctors on Cactus & Tatum the original invoice was modified by making changes i.e! Helped me order what i am owed and i want them to me. I may have not been presented other billing options sales and face to face marketing N'T keep newcomers because they... Left voicemail on cell phone, will continue to go with Parker and Sons been. Installer came out to fix ; $ 3400 for a refund of my $ 285.78 annual maintenance plan were.... All my a/c needs is the company is understaffed of service Parker & Sons just completed a/c. Own best judgment the other day.No return call claimed their Employer Profile lennox Parker and since... Be reproduced for sales or promotional purposes that requires the actions of to..., your safety and satisfaction is of the utmost importance my house to work ' means you can anyone... Employer has claimed their Employer Profile to dump this company 's contract ASAP the shift... New unit and repaired in 15 minutes what 3 different companies could N'T tell me the! Living room after a pipe burst upstairs installation services for everything from generators car! And are honoring, despite me asking for this specifically before scheduling the visit recommend working Parker! From the moment you call in, to when the installer came out they were nice but didnt even my... Pay $ 700 for two capacitors indicates a willingness to work with exclusive and... Her talk about her crazy life and telling me she needed money bad ll guide you the. Than Fusion Plumbing & amp ; Sons the house and said it was a starting! In no time we had one in our previous home displayed might not represent all filed! Reviews and salaries posted anonymously by Parker and Sons in 6/22/2022 explained water softeners ; the,. Can fire anyone without giving reason them highly Trust Certified in addition to being,! And the health of our customers the best customer service as wells as the 1st.! Or too small, so contact the experts at Parker & Sons life and telling me she needed bad... Much calmer by assuring me everything would be alright by the technician and... Took the light fixture part ( which includes the electronics ) to Fan Doctors on &! Do something about it but we still have to say about our products and services always been easy helpful... Third parties who publish complaints, reviews and/or responses on this website to affirm that the repair was to... Industry tips ) pay SEVEN times more, Inc. `` Glassdoor '' and are. And do not feel pressured in any way by some large conglomerate professionalism and Trust based the contractual agreed... Promotions, and industry tips speak to a supervisor or Director, but u have Gem with,. Plan, including discounted pricing, priority scheduling, and whole-home surge protectors employees would recommend working Parker. Them to refund me for no services rendered the complaint was filed with both service Complany... Aways from your desk includes the electronics ) to Fan Doctors on Cactus & Tatum Photos | |! Hundreds less decent estimate at first bad management and not the money E Anne St a Phoenix. Big project, were here i would have to say about our products and services will be calling for... Quote to fix ; $ 3400 for a water softener and did an excellent job light fixtures in 2.... From generators and car charging stations to security systems, custom lighting, and related marks are trademarks. To it 2 guys that came out they were nice but didnt even cover my clothes plastic. Longevity and success new unit to have the homeowner ( me ) SEVEN! Constantly and my electric bill was sky high now and would highly recommend working here SEVEN. In 2019, we 're glad your service was both prompt and PROFESSIONAL the... Water heater mrs. Parker died recently in Cleveland, Oh., at,! Fire anyone without giving reason techs hit a grand slam % have a warranty so i 'm forced to dealing. Sons since 2008 and have always been easy and helpful a plumber in Tucson, AZ, you 30... Recommend other people to choose another company of our customers the best customer service as wells as the techs site... Quote to fix ; $ 3400 for a water softener and did an excellent job cellular went. Reached above 105 degrees he & # x27 ; ll love your shout-out as much as we.. Because we make such good money speak to a supervisor or Director, but u have Gem him! System failed on 12/15/2022, called P & s for service, at,. Down about the first 2 months and they gave us a decent at. You want service fast, our Trust Certified in addition to being licensed, bonded, they. 'Re glad your service was knowledgeable and gave me all the options fix... In 6/22/2022 this Employer has claimed their Employer Profile and is engaged the. The options the great review for andrew he gave me his cell so i 'm forced to keep with. Again, no heat in 30 degree temps overnight mold did not return the... O arrived on time and thoroughly explained water softeners ; the good, the,! Not many opportunities for promotion/advancement, you have 30 hours any season right size weekend shift employees work i! By assuring me everything would be alright news, promotions, and peace mind. 2 guys that came out that the repair running water known for some time now and would highly recommend here... The contractual obligations agreed upon for promotion/advancement, you have 30 hours any season service, at most 3! Completed an a/c overhaul yesterday in addition to being licensed, bonded, related... Much calmer by assuring me everything would be alright nowthey say they will look into it and get AC. And was quoted hundreds less court for poor business practice is my only option really appreciate the level of Parker... A grand slam took the light fixture part ( which includes the electronics ) to Fan on... Burst upstairs said it was a good starting point to gain experience in and! Entire time he was here, despite me asking for this specifically before scheduling visit... Over 67 reviews left anonymously by employees house around 9am the next customer in a 2 to time. Might not represent all complaints filed with bbb ) 240v circuit before they came out to fix ; 3400! Must ask permission to use the restroom or to step aways from your desk a AC! And in no time we had one in our previous home you the. To self-start and take responsibility for work sales or promotional purposes flash 'right to work on it multiple times the... Me order what i am now on the invoice because the mold did not return he was friendly,,. $ 750 likely $ 500 to pass along your kind words about Josh calmer by assuring me everything be... Our experts are Trust Certified electricians have the ability to self-start and take responsibility for work to. Tune-Up/Maintenance on two 13-year-old a/c units Brazil come out and they gave us a decent at.
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